For nearly two decades, Dolphin Bay has provided the best possible service to customers regardless of their size.
This point is well illustrated by the relationship between Dolphin Bay and Low’s Creek Treated Timber (LCTT) in Mpumalanga. A relatively small company in CCA production when Dolphin Bay became its chemical supplier some six years ago, LCTT has developed into one of the biggest treated wooden pole producers in South Africa and a major exporter to African markets.
“Emerging companies have the potential to grow, and providing them with high levels of support and service enables you to develop a mutually beneficial partnership with your customer,” says Bertus.
“The relationship our general manager Flip du Preez and I have with Bertus and Dolphin Bay has become a successful collaboration,” says Anton Klackers, LCTT Financial Manager.
Established in 1998, LCTT entered a period of rapid growth in 2007 when KwaZulu-Natal-based, Treated Timber Products (TTP), acquired a 50% shareholding in the company. TTP had opened opportunities to supply treated transmission poles to African companies, and LCTT was ideally positioned to serve the market.
LCTT’s growth phase also coincided with a shortage of creosote, so the company moved to CCA as its treatment chemical and chose Dolphin Bay as its supplier.
Now employing some 250 people, LCTT exports as much as 50% of its treated timber to sub-Saharan countries, notably East Africa, but has also opened markets in the Middle East, Indian Ocean islands and Sri Lanka.
“Our CCA treatment plant has been so busy that we have built a second plant, and we also lease the use of a plant from another company,” reports Anton.
As examples of added value, Dolphin Bay supported LCTT’s growth through treatment plant technical support; effective training to ensure that timber treatment operators meet industry standards; and quick turn-around times in the supply of chemicals, particularly during peak production periods.
“We worked hard to understand their business and their priorities, and to respond to their needs,” says Bertus. “This applies particularly to their African business. As exporters to Africa ourselves, we have been able to understand the challenges LCTT has encountered and to provide support to meet them.”