November 2012: When two operators failed to turn up for work at PSP Industries’ timber treatment plant, General Manager Constant de Waal had a problem.He called Dolphin Bay, whose representative Gareth arrived within two hours to train others at PSP Industries to fill in as operators.
Operator training is one of many ways in which Dolphin Bay supports its clients at no extra charge, to help maximise their productivity. This sustains and improves business for both parties, says Dolphin Bay MD Bertus Coetzee.“We serve our customers so that they can serve the industry,” he says.
“Excellent customer service is essential, because it makes good business sense for all of us.”
“I could carry on with production immediately after Gareth arrived,” says Constant. “I got excellent service from Bertus, and I’m really pleased with how things turned out.”