At Dolphin Bay we see the end of a year, as a time to reflect on our achievements and set goals that will continually improve our service to our clients.In 2014 we installed two new plants and upgraded the production capacity of the existing factories. We signed up more customers and conducted an increasing number of technical visits and training sessions. But we always believe there is room for improvement within our operations that will add value to your business.The year has also been one of technological breakthrough. We are on the eve of launching Quadra; a digital treatment book that will help plant owners maintain their records. It has taken three years to develop this user-friendly digital version of the original four, paper-based books.With Securus AT, we adapted a traditional titration system for the purpose of chemical treatment in the timber industry to help eliminate human error, save time, and reduce wastage.Dolphin Bay also developed Permacure ACQ as an alternative product for CCA. Our second formulation, Permacure ACQ 224, was recently registered with the Department of Agriculture, Forestry and Fisheries.Dolphin Bay is the only ACQ manufacturer in Africa, proving, once again, that our quest for innovation helps improve our product offering to our clients.Development through mentoring and empowerment is one of the benchmark ideologies of our company. In 2014 we focused on this through our internal staff training programs and thanks to one of these Bertram Saayman was promoted to Assistant Factory Manager at our Sabie branch.We also focused on other areas of skills development through placement programs for students who need practical experience to complete their tertiary education.Our support for development extended to the sports field with a kit sponsorship for the Vuka Commondale soccer team.Vuka Commondale in Mpumalanga is a major supplier of treated eucalyptus poles to the local and international market. Vuka Quality Compliance Manager Gideon Broodryk said their operations team had a very positive attitude and that the investments in their soccer team helped maintain their morale and motivation.At Dolphin Bay, we believe in growing business by investing in people.We thank you and look forward to continuing that growth with you in 2015.