October 2012: Mark Duckham, a recently employed Dolphin Bay sales executive for KwaZulu-Natal and the surrounding areas, has taken the company’s service ethos to heart. When he visits potential customers, he takes them a cake.
They are almost always delighted and a co-operative conversation takes place over tea or coffee.
The cake is not a cheap sales ploy. Mark is giving customers a taste of the extra lengths to which the wood treatment manufacturer will go, to help its customers build and sustain their businesses.
Mark was recently appointed, along with Western Cape and Eastern Cape sales representative Braam Rust, in a sign of the company’s expansion. In the past year, contracts have been signed with seven more large companies, due to the advantages of Dolphin Bay’s value-added programmes.
“We have had our bumps on the road, but this has made us aware of having the right people working for our company – people who go out of their way for their customers, to forge solid, constructive business relationships,” says Bertus.