Business ethics are paramount for Dolphin Bay. Our clients can rest assured that their data will remain confidential, and we would never access it without their consent.
Concerns about the privacy of digital data have been raised recently in the industry, and these concerns are valid. Your data is confidential and needs to be protected, as it contains information that is particular to your business, and crucial for the optimum performance of your plant.
Even when you use digital tools supplied by other parties, such as ourselves, your data remains your property. Dolphin Bay respects this ownership and would not, in any circumstances, try to access your information in a way you have not sanctioned, as confirmed by our business agreement.
“Our message to our clients is to be sure their confidentiality is protected,” says Bertus. “But the reason we behave ethically goes deeper than the question of written contracts. We do so because, for us, this is normal business practice.
“We live in a digital age and there is no doubt that ‘digitisation’ of manufacturing processes helps us to produce a better product much more efficiently; this is why we have made products such as Quadra and Securus AT available. We wish to reassure our clients that we would never betray your trust in this, or any other, aspect of our business relationship.”
Outsiders can gain access to your data when you go ‘online’ or by copying data through, for example, a USB port. Bertus’s advice to customers is to ask their supplier if, when and how they – or any other party – can gain access to their data, and to ensure that confidentiality is written into the terms of their business agreement.
Dolphin Bay requests access to our customers’ data only to help them solve problems, and to learn how to provide better service. In each instance, our customers must first give us a password, before a remote log-in can take place.
“Make sure you have a very clear understanding of what you’re getting into with digital programs,” says Bertus. “If you have any questions, please contact us to discuss the matter further.”