Ambiance Tree Farm is certified with the Rural Electrification Agency in Uganda as a vendor of treated timber and is already starting to receive orders, just months after setting up its first timber treatment plant.
This became possible after Dolphin Bay helped to sort out some engineering problems with the new plant last month.
Our Senior Technical Advisor Gareth Jantjies visited the plant, which is in the Kalunga district of Uganda, for a week in early February, following a visit by Dolphin Bay Business Development Manager Darren Marillier in December prior to the installation of the treatment plant.
The basics of our assistance included setting the correct working pressure for the timber treatment vessels, improving the design and strength of the brackets on the chamber doors, and training the operators in how to treat timber safely.
Most importantly, we provided confidence that Ambiance is well-equipped to produce high-quality treated timber.
Ambiance is a family-run business based in Kampala and operating in several towns in Uganda. It runs and owns entertainment centres, hotels, motels, and a distillery as well as the timber-treatment plant, which is its latest addition. It treats trees from its own plantations.
“We’ve had huge support from Dolphin Bay, and there’s no way we would have succeeded in this business without them.”
Ambiance has signed a second and more favourable agreement with Dolphin Bay for its supply of our CCA wood preservative.
Dolphin Bay and Ambiance have extended the existing agreement, strengthening our relationship by providing more support to Ambiance and giving additional surety of CCA supply.
“We had challenges at first, but Dolphin Bay provided excellent help, enabling us to solve a number of engineering issues and to treat timber at the required pressure,” said Charles Sserwadda, one of the Ambiance directors. “We had excellent service from Gareth in all respects, including the training of our staff members.
“We now have orders for treated timber utility poles from an organisation under the parastatal and from colleagues within the industry, so it’s all systems go. We are very happy with the business because we can see where we are going.
“All the way through, Dolphin Bay has been teaching me about this operation – where to buy the machinery, the design of the treatment plant, its set-up, and technical support. We’ve had huge support from Dolphin Bay, and there’s no way we would have succeeded in this business without them.
“This is not just about making a sale. It’s a much more helpful kind of relationship, and I appreciate the connection.”